Frequently Ask Questions
Are the Home Design Appointments Free?
Yes! We pride ourselves on offering a free appointment service, where you can arrange for one of our helpful experts to visit and design your ideal shading solution.
We work on a no-obligation basis, no questions asked.
When can we Book an Appointment?
You can book an appointment anytime; pop into our showroom or give us a call between 9am and 5pm, alternatively, you can use our online form to book.
We typically schedule home design visits from 9.30am - 4.30pm weekdays, we also offer Saturday and Late Evening appointments if required. We aim to see all our potential clients within 4 working days, however, due to demand, this may not always be possible.
How long do I need to wait between the Ordering and Installation Period?
Our current estimated lead time for all interior blinds are 2-3 weeks, whilst awnings can take 5 weeks. Our shutter products take a little longer, with the average lead time of 8-10 weeks. If your order is queried by any of our manufacturers or delays are expected, we shall continually keep in contact and give live updates.
How much of a deposit do you require?
We typically request a 50% deposit, depending on your order value. The rest is payable upon installation, where you will receive your full invoice and product guarantees.
How do I clean my MD Products?
Got a beautiful shading solution and want to keep it looking brand new? Follow our easy to follow aftercare advice found on each product page. Alternatively, you can download our free 'Aftercare Brochure' for all products.
I have a problem, who do I contact?
We hope it never happens and only supply the highest quality goods, however, from time-to-time there may be a problem. Should a problem arise where you are not fully happy with your products, phone our main showroom office on 01634 230330, where an advisor or our operations manager will be happy to help. For extra peace of mind, all MD products come with at least a year's Installation and Manufacture Guarantee.
Do you have a Showroom in Kent?
Yes! We pride ourselves on having the largest showroom within the UK for our awning range. We also have a large demo range of our interior products, where our helpful design advisors are happy to help you create your ideal shading solution. Samples and brochures for all our products can also be found in our showroom, situated in Medway City Estate.
Where are my Products Manufactured?
Many of our products are manufactured within the UK, however, we also work with award-winning brands such as Markilux and Kadeco, who manufacture abroad.